Terms of service

Terms of Service

Last Updated: October 23, 2026

Welcome to ZEViOS.

These Terms of Service govern your use of https://zeviooss.com and purchases made through our online store.

The website is operated by RAQUEL SHOP LLC, referred to as "ZEViOS," "we," "us," or "our."

By accessing our website or placing an order, you agree to these Terms, subject to applicable law.

1. General Conditions

You agree to use our website only for lawful purposes.

You must not use the website to engage in fraud, violate applicable laws, interfere with website security, or disrupt other users.

We reserve the right to restrict access where reasonably necessary to address unlawful activity or security concerns.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, and availability information.

Product appearance may vary slightly due to display settings or manufacturing differences.

If a material product information error affects your purchase, please contact our customer support team.

3. Pricing and Payments

Unless otherwise stated, prices are displayed in U.S. dollars.

Applicable taxes and additional charges will be disclosed during checkout.

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed at checkout.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We may decline or cancel orders for legitimate reasons, including product unavailability, suspected fraud, payment verification issues, or material pricing errors.

If payment has already been collected for an order that we cancel, we will issue an appropriate refund.

5. Shipping and Delivery

Orders are generally processed within 3 business days after successful payment confirmation.

Estimated shipping transit time is 20–30 business days after dispatch.

Shipping estimates are not guaranteed delivery dates.

Please review our Shipping Policy for additional information.

6. Returns and Refunds

Eligible customers may request returns within 60 calendar days after delivery.

Return eligibility, shipping responsibilities, and refund procedures are described in our Return & Refund Policy.

7. Customer Responsibilities

Customers are responsible for providing accurate billing, contact, and delivery information.

Customers must not misuse promotional offers, payment methods, or website features.

8. Intellectual Property

Website content, including text, images, graphics, logos, and other materials, may be protected by copyright, trademark, and other intellectual property laws.

Unauthorized reproduction or commercial use of protected materials is prohibited.

9. Third-Party Services

Our website may use third-party service providers for website hosting, payment processing, analytics, order fulfillment, and other operational functions.

Third-party services may be subject to their own terms and privacy notices.

10. Disclaimer

We strive to provide accurate website information and reliable online services.

However, temporary technical interruptions, errors, or service disruptions may occur.

Nothing in these Terms excludes consumer protections or warranties that cannot legally be excluded.

11. Limitation of Liability

To the extent permitted by applicable law, ZEViOS is not responsible for indirect or consequential losses arising from website use.

This limitation does not apply where prohibited by law and does not exclude liability that cannot legally be limited.

12. Governing Law

These Terms are governed by the applicable laws of the State of Utah and the United States, without overriding mandatory consumer protection laws applicable to customers in other jurisdictions.