Refund policy

Return & Refund Policy

Last Updated: October 23, 2026

At ZEViOS, we want customers to shop with confidence.

This Return & Refund Policy explains our return eligibility requirements, return procedures, shipping responsibilities, and refund processing times.

1. 60-Day Return Policy

Customers may request a return within 60 calendar days after receiving their order.

To initiate a return, please contact our customer support team at:

Email: service@mallvic.com

Include your order number, the item you wish to return, and the reason for your request.

2. Return Eligibility

For standard change-of-mind returns, items must generally meet the following conditions:

The item is unused and in substantially the same condition as received.
Original accessories and components are included.
Original packaging is included where reasonably possible.
Proof of purchase or an order number is provided.

Certain products may be excluded from change-of-mind returns for hygiene, safety, personalization, or other lawful reasons. Any applicable exclusions should be clearly disclosed on the relevant product page before purchase.

These conditions do not limit statutory rights relating to defective, damaged, or misdescribed products.

3. How to Request a Return

Step 1: Contact Us

Email service@mallvic.com within 60 calendar days after delivery.

Step 2: Provide Order Details

Include your order number, the product you wish to return, and the reason for the return.

Step 3: Receive Return Instructions

Our customer support team will review your request and provide an authorized return address and instructions.

Step 4: Return the Product

Securely package the product and follow the provided instructions.

Step 5: Return Inspection

After receiving the returned item, we will inspect it and notify you of the refund decision.

Please do not send returns to our business address unless specifically instructed.

4. Return Shipping Costs

Change-of-Mind Returns

For eligible returns due to personal preference, ordering mistakes, or a change of mind, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, ZEViOS will cover reasonable authorized return shipping costs or provide another appropriate resolution.

Please contact our customer support team before arranging return shipping.

5. Refund Processing Time

Once an eligible return has been received, inspected, and approved, refunds are generally initiated within 3–5 business days.

Refunds are normally issued to the original payment method.

Your bank or payment provider may require additional time to make the funds available.

6. Refund Amount

For eligible change-of-mind returns, refunds generally cover the purchase price of the returned product, subject to any lawful deductions disclosed before purchase.

For defective, damaged, incorrect, or otherwise nonconforming products, we will provide the remedy required by applicable law, which may include a full refund or replacement.