Privacy policy
Privacy Policy
Last Updated: October 23, 2026
ZEViOS respects your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://zeviooss.com, make a purchase, or contact our customer support team.
The website is operated by RAQUEL SHOP LLC.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Personal and Contact Information
Name, email address, telephone number, billing address, and shipping address.
Order and Transaction Information
Products purchased, order history, transaction amounts, delivery details, and return or refund records.
Payment Information
Information necessary to facilitate payment processing. Payment information may be collected and processed directly by authorized payment service providers.
Device and Usage Information
IP address, browser type, device information, website interaction data, and cookie identifiers.
Customer Communications
Information you provide when contacting us about orders, products, returns, refunds, or other matters.
2. How We Use Your Information
We may use personal information to:
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Process payments and fulfill orders.
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Arrange shipping and delivery.
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Provide order confirmations and tracking updates.
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Respond to customer service requests.
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Process returns and refunds.
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Detect fraud and protect website security.
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Maintain and improve our website.
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Meet applicable legal, tax, and accounting obligations.
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Send marketing communications where permitted by law.
3. Sharing Personal Information
We may share information with service providers that assist with:
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Website hosting and store operations
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Payment processing
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Order fulfillment and delivery
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Customer service
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Analytics and website performance
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Marketing activities, where permitted
We may also disclose information when required by law or when reasonably necessary to protect legal rights and security.
Service providers are expected to handle personal information in accordance with applicable agreements and legal requirements.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support shopping cart functionality, remember preferences, analyze website performance, and improve customer experience.
Some technologies may be provided by third-party services.
Where required by applicable law, we will obtain consent before using nonessential tracking technologies.
Customers may manage certain cookie preferences through browser settings or privacy controls made available on our website.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.
This may include order processing, customer support, dispute resolution, fraud prevention, recordkeeping, and legal compliance.
Retention periods depend on the information involved and applicable legal requirements.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet-based system can guarantee complete security.
7. Your Privacy Rights
Depending on your place of residence and applicable law, you may have rights to:
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Request access to certain personal information.
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Request correction of inaccurate information.
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Request deletion of eligible information.
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Opt out of certain processing activities where required by law.
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Withdraw consent where processing relies on consent.
To submit a privacy request, contact:
We may need to verify your identity before fulfilling a request.
We will respond in accordance with applicable legal requirements.
8. Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting customer support.
We may continue sending essential transactional communications relating to orders, refunds, or account security.
9. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 in violation of applicable law.
If you believe a child has provided personal information to us, please contact us.
10. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites that we do not control.
We encourage customers to review the privacy notices of those websites.
11. Changes to This Privacy Policy
We may update this policy when our business practices, technology, or legal obligations change.
Any updates will be posted on this page with a revised effective date.
12. Contact Information
For questions about this Privacy Policy or your personal information, contact:
ZEViOS
RAQUEL SHOP LLC
315 E 200 S
Salt Lake City, UT 84111
United States
Email: service@mallvic.com
Phone: +1 (226) 493-1029
Website: https://zeviooss.com