Shipping Policy

Last Updated: October 23, 2026

Thank you for shopping at ZEViOS.

This Shipping Policy explains our order processing times, shipping destinations, shipping charges, estimated delivery times, and procedures for shipping-related issues.

1. Shipping Destinations

ZEViOS currently provides shipping to eligible addresses within the United States.

International shipping is not currently available.

2. Shipping Fees

Standard Shipping: FREE

We offer free standard shipping on eligible orders within our supported U.S. shipping destinations.

Any applicable taxes or additional charges will be disclosed at checkout before payment.

3. Order Processing Time

Orders are generally processed within 3 business days after successful payment confirmation.

Business days exclude Saturdays, Sundays, and U.S. public holidays.

Order processing includes payment verification, order preparation, and dispatch arrangements.

If an order requires additional processing time, we will make reasonable efforts to notify the customer.

4. Estimated Shipping Time

After an order has been dispatched, the estimated shipping transit time is:

20–30 business days

This estimate does not include the order processing period.

Actual delivery times may vary depending on destination, weather conditions, operational disruptions, inspections, and other circumstances beyond our reasonable control.

Estimated delivery times are not guaranteed delivery dates.

5. Order Tracking

Tracking information will be provided when available after dispatch.

Tracking updates may take some time to appear.

If you have questions about your shipment, please contact our customer support team.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping addresses at checkout.

If you discover an error in your address, please contact us as soon as possible.

We will attempt to correct the address before dispatch, but changes cannot be guaranteed after an order enters fulfillment or shipment.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us.

We will review the shipping status and work toward an appropriate resolution.

If an order is confirmed lost or cannot be delivered due to circumstances attributable to us, we will offer an appropriate replacement or refund.

8. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect item, please contact us with your order number and relevant photographs.

We will review the issue and offer an appropriate resolution under our Return & Refund Policy and applicable law.

9. Contact Information

ZEViOS

Operated by RAQUEL SHOP LLC

315 E 200 S
Salt Lake City, UT 84111
United States

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Website: https://zeviooss.com